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What Is Agent Assist?

“Please hold” may be the two words that customers hate most — and that contact center agents take pains to avoid saying. Providing fast, accurate, helpful responses based on contextually relevant information is key to effective customer service. It’s even better if answers are personalized and take into account how a customer might be feeling. Read article >

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Posted: April 27, 2023 |  By: Wissen Schwamm
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