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Startup Uses Speech AI to Coach Contact-Center Agents

 

Minerva CQ, a startup based in the San Francisco Bay Area, is making customer service calls quicker and more efficient for both agents and customers, with a focus on those in the energy sector. The NVIDIA Inception member’s name is a mashup of the Roman goddess of wisdom and knowledge — and collaborative intelligence (CQ), Read article >

The post Startup Uses Speech AI to Coach Contact-Center Agents Into Boosting Customer Satisfaction appeared first on NVIDIA Blog.



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Posted: November 21, 2022 |  By: Wissen Schwamm
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