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Almost half of customer service calls fail due to...

 
Nearly half of all consumers hang up immediately when they hear contact centre noise 87% of customers have had to repeat themselves on a customer service call because the agent couldn’t hear them Additionally, 86% of agents have had to repeat themselves because the customer couldn’t hear them London, UK; 26th September 2022: Almost half of customer service calls are abandoned due to contact centre background noise, with 42% hanging up immediately when they detect... Source: RealWire

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RealWire
Posted: September 26, 2022 |  By: Wissen Schwamm
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