MANILA, THE PHILIPPINES - Outsourcing specialist Inspiro has selected WorkGenda, a next-generation SaaS Workforce Management Optimization solution, for managing and optimizing its contact center operations. WorkGenda enables Business Process Outsourcing companies to optimize and automate their Workforce Management processes by using advanced algorithms and embedded AI technology. The solution provides full support for all steps of the Workforce Management process, forecasting with AI technology, capacity management, automated scheduling, intraday management, and time registration, resulting in...
Source: RealWire
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