More Technical Information Than You Can Handle. 
 

.
 

UK customers now contact brands nearly half a billion

 
Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbotsReading, UK, 10 October 2018 - New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this... Source: RealWire

- View Press Release

RealWire
Posted: October 10, 2018 |  By: Wissen Schwamm
Recent RealWire related news.
License Dashboard Partners with Binadox to Prevent Out-of-Control SaaS Subscription Costs
NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine
Walker Morris Invests in Lexis Visualfiles to Deliver Efficiencies and Create Market Differentiation
DHR International moves to Invenias to extend its global leadership position
D4t4 Solutions plc Continues Global Expansion with New US Leadership
+ View more RealWire related news +