More Technical Information Than You Can Handle. 
 

.
 

UK customers now contact brands nearly half a billion

 
Research finds consumers happy to adopt automated channels such as Alexa-style voice assistants, self-service and chatbotsReading, UK, 10 October 2018 - New research highlights the growing volume of consumer queries that UK brands now need to handle, and the increasing cost this imposes on companies. The average UK consumer now contacts organisations nine times per month, according to research undertaken as part of the 2018 Eptica Customer Experience Automation Study. Across the adult population this... Source: RealWire

- View Press Release

RealWire
Posted: October 10, 2018 |  By: Wissen Schwamm
Recent RealWire related news.
Openwave Mobility Takes Top Honors With Double Win at Virtualization Awards
Unisys Payment Services & Solutions to broaden secure specialist scanning services leveraging its investment in IBML
European managed services event shows new customer relationship focus
TKC digital signs strategic partnership agreement with Contexta360 to add advanced AI and speech analytics to their portfolio
TrustArc research highlights privacy attitudes one-year after the GDPR enforcement date
+ View more RealWire related news +