More Technical Information Than You Can Handle. 
 

.
 

Brands failing to deliver on chat customer experience

 
72% of consumers say chat use makes them more loyal, and nearly a third will use chatbots - but just 15% always happy with experience, Eptica study findsReading, UK, 27 September 2017 - Consumers increasingly want to use chat for customer service - but companies are failing to meet their changing expectations. Nearly three quarters (72%) of consumers say a good chat experience will make them more loyal - however only 15% say they are... Source: RealWire

- View Press Release

RealWire
Posted: September 27, 2017 |  By: Wissen Schwamm
Recent RealWire related news.
Winners of the first Managed Services & Hosting (MSH) Awards announced
Managed Services & Hosting Summit 2018 demonstrates how innovation, efficiency and creativity wins with customers
Confirmit Lands Record Contract Deals, Continues Momentum into Second Half of 2018
WinMagic Validates Need for Perpetual Server Encryption
Openet Surpasses Over One Trillion Telecoms Events a Day Using Microsoft's Cloud
+ View more RealWire related news +