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Creating Effective SRs

 

Recently we have been doing analysis of Customer SR data in an attempt to determine ways to provide quicker resolution to our Customers. In many of the SRs we have reviewed we observed a trend. When customers open an SR many of the times their environments are down and/or projects are impacted and getting a […]

The post Creating Effective SRs appeared first on Support Insider.



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Posted: June 7, 2017 |  By: Wissen Schwamm
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