Of 33 reviewed vendors, Confirmit was one of only two that directly captures unstructured customer feedback from multiple sources London, UK and Oslo, Norway and New York, NY: 23 April 2014: In its report, How To Use Text Analytics In Your VoC Program, of February 25, 2014, Forrester Research, Inc. evaluates text analytics technology that helps turn Voice of the Customer (VoC) data into insight. The analysis reviews programmes and strategies that help customer experience...
Source: RealWire
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