Significant new product release helps enterprises achieve ROI on social business strategies with new social channels and enhancements to existing channelsWindsor, UK, 1st April 2010 - nGenera Customer Interaction Management (CIM), a provider of next-generation customer experience software solutions, today released nGen CIM 9. The updated suite of customer interaction management tools now includes new nGen Community and nGen Social Media tools, which enable customers to share knowledge online and brands to engage with customers...
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