Companies can now run their entire customer service business in the clouds using NewVoiceMedia’s solution integrated with the Service Cloud: No software, no hardware and no-hassles. 22 September, Basingstoke, UK – At Call Centre Expo 2009, NewVoiceMedia introduced a hosted contact centre solution that is integrated into the Service Cloud, the next generation customer service application from salesforce.com. With this solution, SMEs can now deploy the same Caller-Centric capabilities in their contact centre that have...
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