Continued focus on increasing ROI and customer satisfaction through contact center productivity with seamless integrations, intelligent search capabilities, and more Windsor, UK – 30th June 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced the general availability of nGen CIM Suite 8.3. The latest release enables companies to successfully handle high volumes of customer interactions through self-service, assisted service, and...
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