Poor call centre experiences could cost businesses up to 84% of returning customers

	Poor call centre experiences could cost businesses up

Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. London, UK - 8th November 2022 -Infinity, the global call intelligence and speech analytics platform, today announces the results of its ‘Moments That Matter’ survey, finding that 84% of customers would be less likely to return to a brand after a poor customer call experience. Almost half (46%) of the consumers also agree that they have... Source: RealWire

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Posted: November 8, 2022 | By: Wissen Schwamm

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