Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

	Research Reveals Artificial Intelligence is a...

Microsoft Ireland and Codec research shows:65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as an average or high prioritySeven out of ten see AI as a high priority for the future for both their general business (69%) and customer service (68%)But, only 14% claim their organisation is currently using AI for customer service33% are planning to implement AI in the future with 44% currently working on projects to use AI... Source: RealWire

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Posted: September 12, 2018 | By: Wissen Schwamm

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Research Reveals Artificial Intelligence is a...