Utility company switches to ITIL principles with self-service to embed best practice service management across organisationChessington, Surrey, 25th July 2018 - Sunrise Software, a leading supplier of IT service management (ITSM) software, today announced that fast-growing energy provider Utilita has implemented Sunrise ITSM SaaS. The adoption of ITIL best practice and launch of self-service IT support were key assets in the fast-track ITSM shake-up required to support Utilita’s rapid business expansion. In 2015 Utilita set...
Source: RealWire