Research report reveals top 12 UK retailers using optimal technology mix to deliver greatest customer contactabilityMay 2018 - New research from Yonder Digital Group has identified which top retailers are most successfully deploying contact technology and channels to make it easy for consumers to get in touch with them. The research analysed how readily UK consumers could get in touch with retailers via their preferred channel and evaluated how effectively customer contact technologies (including chatbots,...
Source: RealWire
