Over 90 per cent of IBM i shops recognize the need to introduce new customer engagement channels, suggests new survey by SoftLanding

	Over 90 per cent of IBM i shops recognize the need to

… but costs, lack of IBM i skills and fears about disrupting existing systems are among their main concerns PETERBOROUGH, NH - June 27, 2017 - 91 per cent of IBM i users questioned in a new poll said offering a greater choice of ways in which customers could interact with their companies - such as web and mobile self-service - would help improve customer engagement, and over half (54 per cent) said they are... Source: RealWire

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Posted: June 27, 2017 | By: Wissen Schwamm

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