LONDON, February 2, 2017 - NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.FlixBus signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace unreliable, inflexible contact centre technology which didn’t provide omni-channel capabilities within Salesforce. NewVoiceMedia’s...
Source: RealWire
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