Increased Business Flexibility, Improved Customer Service, More Detailed Reports Enable Government Agencies to Maximise Effectiveness and Efficiency 6 November, 2007 GUILDFORD, UK - The Driver and Vehicle Licensing Agency (DVLA) has selected a Contact Centre solution from Avaya, the leading global provider of business communications software, systems and services, to support the Agency’s customer service. DVLA’s latest survey showed the Agency had a customer satisfaction level for 2006/07 of over 91%, supporting its focus on...
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